>EMC Customer Support Overview

> Join EMC Global Services Director Paula Laughlin as she discusses EMC’s Customer Support organization and the Support Options available to EMC customers. Learn how EMC’s 360-degree approach to support provides the utmost protection for your EMC information infrastructure. Gain insight into EMC’s support processes and escalation procedures. Determine which of EMC’s Support Options (Premium, Enhanced, or Basic) fit best with your organization’s requirements and commitments. For more information: • EMC Customer Support – http://www.emc.com • Support Options for EMC Products – http://www.emc.com • EMC Online Support Tools – http://www.emc.com/onlinesupporttools • Powerlink and EMC’s worldwide community of EMC experts, engineers and support professionals – http://www.emc.com

>Tablet PC: Service Manager Overview

> Use a Tablet PC along with our Service Manager solution to complete work orders in the field and then automatically synchronize customer information, inventory and invoices with Quickbooks.